Terms and Conditions

1. Introduction

Welcome to our cruise booking services. By accessing or using our website, services, or contacting us via phone, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making any booking.

2. Services Provided

We act as an independent travel agency that assists customers with:

• Cruise bookings

• Reservations and itinerary planning

• Cruise modifications and cancellations

• Customer support for cruise-related services

We are not the cruise operator and do not own or operate any cruise lines.

3. Booking and Payments

• All bookings are subject to availability and confirmation from the cruise provider.

• Prices may change without prior notice until full payment is completed.

• Full or partial payment may be required at the time of booking.

• By making a payment, you authorize us to process the transaction on your behalf.

4. Service Fees

• We may charge a service or convenience fee for booking, changes, cancellations, or support services.

• These fees are separate from cruise line charges and may be non-refundable.

• All applicable fees will be disclosed before payment confirmation.

5. Cancellations and Refund

• Cancellation policies vary depending on the cruise provider.

• Refund eligibility is subject to the cruise line’s terms and conditions.

• Service fees charged by our agency may not be refundable.

• Refund processing times depend on the cruise operator and payment provider.

6. Changes and Modifications

• Requests for itinerary changes, date changes, or passenger details are subject to:

  • Availability

  • Cruise line policies

  • Additional charges

• We do not guarantee successful modifications.

7. Travel Documents and Requirements

• Customers are responsible for ensuring they have:

  • Valid passports

  • Visas (if required)

  • Health or vaccination documents

• We are not liable for denied boarding due to incomplete or invalid documents.

8. Third-Party Responsibility

• Cruise services are provided by third-party cruise operators.

• We are not responsible for:

  • Schedule changes

  • Delays or cancellations

  • Onboard services or experiences

• Any issues must be addressed with the respective cruise provider.

9. Limitation of Liability

• We are not liable for any direct or indirect loss, including:

  • Missed departures

  • Travel disruptions

  • Personal injury or loss during the cruise

• Our role is limited to facilitating bookings and support services.

10. Communication and Call Services

• By contacting us, you agree that calls may be recorded for quality and training purposes.

• We provide assistance via phone, email, or website but do not guarantee immediate resolution in all cases.

11. Pricing Accuracy Disclaimer

• We strive to provide accurate pricing; however:

  • Errors may occur due to system updates or supplier changes

  • We reserve the right to correct pricing errors before booking confirmation

12. User Responsibilities

You agree:

• To provide accurate information

• Not to misuse our services

• Not to engage in fraudulent or unlawful activity

13. Intellectual Property

All website content, including text, logos, and designs, is the property of our agency and may not be copied or used without permission.

14. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and use your information.

15. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Continued use of our services means you accept the updated terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws in the jurisdiction where the business operates.

17. Contact Information

For any questions or support, please contact us:

• Sri Tharani Enterprise Co., Ltd.

  📍 Address: 29/48 Moo 10, Nong Prue SubdistrictNong Prue, Bang LamungChon Buri 20150 Thailand

  📞 Phone: (888) 676-5044

  📧 Email: contact@tharanicruises.com