Refund Policy

1. Overview

This Refund Policy outlines the terms under which refunds are processed for cruise bookings made through our agency. By booking with us, you agree to the conditions stated below.

2. Role of the Agency

We act as an independent travel agency that facilitates cruise bookings with third-party cruise operators. Refunds are subject to:

• The cruise line’s policies

• Fare rules and conditions

• Supplier approval

We do not control refund decisions made by cruise providers.

3. Eligibility for Refunds

Refund eligibility depends on

• The type of fare purchased (refundable or non-refundable)

• Timing of cancellation

• Cruise line policies

In many cases:

• Non-refundable fares may not qualify for refunds

• Promotional or discounted fares may have stricter rules

4. Cancellation and Refund Process

• Customers must request cancellations through our support team

• Refund requests are submitted to the cruise provider for processing

• Refund approval is determined by the cruise operator

5. Service Fees

• Our service or convenience fees are non-refundable

• These fees apply to:

  • Bookings

  • Changes

  • Cancellations

  • Customer support services

6. Partial Refunds

In some cases, only a partial refund may be issued due to:

• Cancellation penalties

• Non-refundable deposits

• Supplier-imposed charges

7. No-Show Policy

• Failure to board the cruise (no-show) may result in:

  • No refund

  • Full forfeiture of booking amount

8. Refund Processing Time

• Approved refunds typically take 7–30 business days

• Processing time depends on:

  • Cruise operator

  • Payment provider

  • Banking system

Delays may occur beyond our control.

9. Payment Method

• Refunds will be issued to the original method of payment

• We do not process refunds in cash unless originally paid in cash

10. Changes Instead of Refunds

In some cases, customers may be offered:

• Travel credits

• Future cruise vouchers

• Rescheduling options

These options depend on cruise line policies.

11. Chargebacks and Disputes

• Customers are encouraged to contact us before initiating a chargeback

• Unauthorized chargebacks may delay or void refund processing

12. Force Majeure

Refunds due to events beyond control (e.g., weather, pandemics, government restrictions) are subject to cruise line policies.

We are not responsible for such disruptions.

13. Contact for Refund Requests

To request a refund or cancellation, please contact:

• Sri Tharani Enterprise Co., Ltd.

  📍 Address: 29/48 Moo 10, Nong Prue SubdistrictNong Prue, Bang LamungChon Buri 20150 Thailand

  📞 Phone: (888) 676-5044

  📧 Email: contact@tharanicruises.com